Maskalinity is committed to providing our family of customers with the highest level of service. To avoid any misunderstanding we encourage all our customers to read and become familiar with our return policy outlined below.
Maskalinity will accept the return of unused and undamaged products only. Products must be returned in the original packaging. The procedure is as follows:
- Within thirty (30) days after receipt of the Maskalinity product, the customer must contact Maskalinity Customer Support department at 1 (833) 627-5254 or 1 (833) MASKALINITY to request a Return Material Authorization (RMA) number.
- Upon receipt of the RMA number from Maskalinity, customer must ship the product back to Maskalinity in the original packaging. Product must be unused and undamaged and returned within ten (10) days after the RMA was issued.
- Customers will be charged a re-stocking fee equal to 15% of the purchase price for the returned item. Payment of this fee is due at the time the customer obtains the RMA, subject to actual return of the item in accordance with above.
- Upon receipt of the returned Maskalinity product, the product will be inspected to ensure that the item is returned in the original packaging and is unused and undamaged. Upon confirmation and verification, Maskalinity will credit the customer for the purchase price of the item less the 15% restocking fee
- If the returned product is used, damaged or not in the original packaging, Maskalinity, a credit will not be issue to the customer. Customer will also be responsible for paying all costs for the return of the item to the customer.